Terms & Conditions

General
The ZOWIE GEAR webshop is run by WEBdanes A/S. The webshop is independently owned and is not a part of the BenQ Corp.

WEBdanes A/S
Plastvaenget 13
9560 Hadsund
Denmark

VAT-no.: DK31780438

The following terms and conditions apply to all deliveries from ZOWIEGEAR.dk. Conditions apply in cases where there are no other written agreements between you as buyer and ZOWIEGEAR.dk.

Custom Duties
For customer inside EU:
Orders to destinations inside the European Union will pay 25% VAT. You will NOT have to pay additional VAT, taxes or brokerage fees.

For international customers:
All shipments are going out as DDU (Delivery Duty Unpaid) which is a general rule for all shipments going to countries outside the European Union. You are responsible for paying the VAT, taxes and brokerage fee on the package. We are not held responsible for these charges.

For Canadian customers:
Please note that the goods are not produced in the United States – for this reason you might have additional custom charges when your order goes through Canadian customs, depending on country of origin of the product. You are responsible for paying these charges and brokerage fees. We are not held responsible for these charges.

Price
All prices are stated in Euro, US Dollars or Danish kroner. The price include VAT inside EU unless otherwise stated.

Payment
At shop.zowiegear.com you can order your items online and pay by:
- VISA
- VISA-Electron
- Master-Card
- Maestro
- JCB CARDS

Documentation and guidance
If there are product descriptions and manuals for the product, these will follow the delivery from ZOWIEGEAR.dk. The goods meet the requirements for the CE marking.

Delivery time and transportation
Delivery of goods from shop.zowiegear.com will be made by UPS.
Delivery times in Denmark is usually 1-3 working days.
Delivery times in Scandinavia is usually 2-5 working days.
Delivery in other European countries and internationally is usually 3-8 days.

The shipping cost will be added upon ordering.

Warranty
Warranty is valid for 24 months from purchasing date. The warranty only covers defects caused by manufacturing. The warranty does not cover regular wear and tear or damage caused by incorrect use or damaging behavior, including but not limited to water damage or other plausible events outside of the manufacturing process.

Any errors or shortcomings in the delivery must be invoked within a reasonable time after you've discovered the error. If advertised within two months, your complaint will always be timely. If you discover an error, you must contact us as soon as possible.

If your request is justified by the above and you have a warranty issue, please contact us here.

The product in question must at all times be returned to us with a copy of the invoice/receipt for further inspection of the faulty product. The address will be provided when handling your case.

14-day Money Back Guarantee
If you are not satisfied with your purchase, you can return the product(s) within 14 days after you received the order. We do not cover any expenses related to the return of any products. Furthermore, you are obligated to return the goods in original packaging and in the same condition and quantity as received.

If you wish to return your products, please contact us here.

The official ZOWIE GEAR webshop is run by WEBDANES Group A/S.